Terms of Service

These terms apply to all tutoring sessions delivered by Acumen HSC (“Acumen”, “we”, “us”). By booking a session or submitting an enquiry, you agree to the following.

1. Cancellations and Rescheduling

You may cancel or reschedule a session at no charge by giving at least 24 hours' notice before the scheduled start time.

If you provide less than 24 hours' notice, or do not attend without notice (no-show), the full session fee is payable. We may waive this at our discretion in exceptional circumstances.

2. Fees and Inclusions

Current rates are $80 per 1-hour weekly small-group session, $760 per 10-session small-group term, $100 per 1-hour weekly private session, or $950 per 10-session private term. Package inclusions are as described on our pricing section and confirmed at the time of enrolment.

3. Payment

Invoices are issued within one week of the end of each month and must be paid within 21 days of the invoice date. If payment is not received within 21 days, an additional $15 invoice handling fee will apply.

Payment is accepted by card only.

4. Fee Changes

We may vary our fees or pricing structure by giving at least four weeks' written notice before the change takes effect.

5. Communications

By submitting an enquiry or booking a session, you agree to receive communications from Acumen HSC including updates, invoices, pricing changes, and relevant educational content. You may opt out of marketing communications at any time by calling 0470 665 141.

6. Intellectual Property

Any materials, notes, or resources provided by Acumen HSC are for your personal educational use only. They may not be reproduced, shared, or distributed without our written consent.

7. Limitation of Liability

Acumen HSC provides tutoring support and cannot guarantee specific academic outcomes. To the extent permitted by Australian law, our liability is limited to the fees paid for the sessions in question.

Questions? Call 0470 665 141.